Talentix Africa
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hire call center supervisors in africa

You hire a call center supervisor when your agent team grows, a new client or campaign starts, or service levels begin to slip. A good supervisor keeps the floor on target hour by hour, lifts agents' quality through coaching and keeps turnover down.

A few questions, one at a time, then pick a time for a free 30-minute strategy call with our team.

Abroad? See how we hire for the diaspora

What to check when screening

  • Look for experience leading a team of agents with daily targets.
  • Check that they know contact centre KPIs such as AHT, service level and first call resolution.
  • Ask how they run call monitoring and feedback sessions.
  • Confirm their availability for your shift patterns and your clients' time zones.

Questions to ask in interview

  • Waiting times spike while half your team is on break. What do you do right now?
  • An agent's quality scores have dropped for three weeks. How do you handle it?
  • How do you keep a team motivated on a repetitive campaign?

Skills to look for

  • Call monitoring and agent coaching
  • KPIs such as AHT and first call resolution
  • Shift and break planning
  • Escalation handling
  • Contact centre software and CRM
  • Excel reporting

Other job titles

  • Call centre team leader
  • Contact centre supervisor
  • Team leader
  • Customer service supervisor

hire call center supervisors by country.

We recruit call center supervisors in all 54 African countries and the diaspora: tell us where the person will work when you book.

All countries

how it works.

  1. 1

    You answer a few questions

    Which roles, where, how many people and by when. Two minutes, then you book a free 30-minute strategy call with our team.

  2. 2

    We match you with the right talent

    We search our pool of pre-screened candidates, check skills and references, and interview the best profiles for you.

  3. 3

    In 48 hours, ready to start

    Within 48 hours of the call you get a shortlist of available people. You meet them, you choose, they start.

questions.

How does Talentix recruit for you?

You answer a few questions about the roles you need, then book a 30-minute strategy call with our team. We find and screen the right people, and present them to you within 48 hours, ready to start.

Can you hire call center supervisors for remote roles?

Yes. Talentix recruits for on-site, remote and diaspora roles. Tell us where the person will work when you book your call.

How many call center supervisors can you hire for us?

From one person to more than 20. Tell us the headcount when you book and we plan the search around it.

Where do your candidates come from?

They are African talents who apply to Talentix, across the continent and in the diaspora, in every sector. Our team interviews every candidate and checks their skills and references before presenting them to you.

related roles.

For talents

looking for a job?

10 questions, about 2 minutes. No cover letter.

Call center supervisor jobs in Africa