Talentix puts call center supervisors forward to employers hiring across Africa and the diaspora. Apply once: we put you forward for the jobs that fit you, and tell you where you stand.
As a call center supervisor, you lead a team of agents on the floor. You track live call volumes, waiting times and quality scores, listen to calls, coach agents and step in on difficult cases. You plan shifts and breaks with the planning team, run daily briefings and report results to the operations manager and the client.
BPO and outsourcing centres, telecom operators, banks, insurers, utilities and e-commerce platforms hire call center supervisors, many for clients in Europe and North America. The role is mostly on-site on the floor, with shifts that can include evenings, weekends or nights to match clients' time zones.
Most are promoted from agent after strong results and signs of leadership, and a degree in business or communication helps. You can progress to operations manager, quality manager, trainer or workforce planning manager.
Somewhere else? We recruit in all 54 African countries and the diaspora: tell us where you live when you apply.
All countries10 questions, one at a time. No cover letter.
Our team interviews you, then presents you to employers hiring for your profile.
You meet the employer, you get an offer, you start.
No. These pages describe the jobs we hire for, not one vacancy. You apply once, and when an employer hiring call center supervisors fits your profile, we put you forward and tell you where you stand.
Yes. Applying and being put forward to employers is free for every candidate.
Our team reviews every application and interviews the candidates who fit. We then put you forward to employers hiring call center supervisors, and tell you where you stand at every step.
Answer a few questions and book a 30-minute strategy call. We present pre-screened candidates within 48 hours, ready to start.
You answer a few questions, and we match you with the right talent in 48 hours, ready to start.
