Talentix Africa
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hire customer service agents in morocco

Morocco has many experienced customer service agents in Casablanca, Rabat and other cities, trained in call centres serving French, Spanish and English-speaking markets, so the best have plenty of options. Check near-native French first, then listen for patience, clarity and how they calm an unhappy customer.

Hire talent

A few questions, one at a time, then pick a time for a free 30-minute strategy call with our team.

Abroad? See how we hire for the diaspora
Main business cities
Casablanca, Rabat and Tangier
Working languages
Arabic and French
Currency
MAD

What to check when screening

  • Run a short call or chat role play to hear how they speak and listen.
  • Test their written English or French, since many requests come by email or chat.
  • Check their experience with a CRM or ticketing tool such as Zendesk.
  • Confirm their availability for your shifts, including weekends if needed.

Questions to ask in interview

  • A customer is shouting about a late delivery. What do you say first?
  • You do not know the answer to a customer's question. What do you do?
  • How do you stay patient by the end of a long day of calls?

how it works.

  1. 1

    You answer a few questions

    Which roles, where, how many people and by when. Two minutes, then you book a free 30-minute strategy call with our team.

  2. 2

    We match you with the right talent

    We search our pool of pre-screened candidates, check skills and references, and interview the best profiles for you.

  3. 3

    In 48 hours, ready to start

    Within 48 hours of the call you get a shortlist of available people. You meet them, you choose, they start.

other roles we recruit in Morocco.

hire customer service agents in other countries.

Hire customer service agents in Africa All recruitment in Morocco
For talents

looking for a job?

10 questions, about 2 minutes. No cover letter.

Customer service agent jobs in Morocco