Talentix matches customer service agents with companies hiring across Africa and the diaspora. Join the community once, and our team proposes roles that fit you.
10 questions, about 2 minutes. No job board to scroll: we come to you.
As a customer service agent, you answer customers by phone, email, chat or messaging apps. You solve problems with orders, bills or accounts, log every case in the CRM and escalate what you cannot fix. You stay calm with frustrated callers and turn complaints into satisfied customers.
BPO and call centres, telecom operators, banks, insurers, e-commerce platforms and fintech start-ups hire customer service agents, including for clients in Europe and North America. Many roles are on-site in a contact centre, and some are fully remote.
A baccalaureate is often enough, and a diploma in communication or business is a plus. Good agents move up to team leader, quality analyst, trainer or customer experience manager.
Somewhere else? We recruit in all 54 African countries and the diaspora: tell us where you live when you join.
All countriesOne question at a time, about 2 minutes. No cover letter, no job board to scroll.
Download the Talentix app and upload one general CV. That is all we need.
Our team matches you with companies that are hiring, and you follow every step in the app.
No. Talentix is not a job board. You join the community once, and when a company hiring customer service agents matches your profile, our team proposes the role to you in the Talentix app.
Yes. Joining the community, using the Talentix app and the weekly training are free for every talent.
Download the Talentix app, sign in with the same email and upload one general CV. Our team then matches you with companies hiring customer service agents, and you follow every step in the app.
Answer a few questions and book a 30-minute strategy call. We match you with the right talent in 48 hours, ready to start.
You answer a few questions, and we match you with the right talent in 48 hours, ready to start.
